Introduction
TiaTech ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tiatech.dev and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out our contact form
- Subscribe to our newsletter
- Request a consultation or quote
- Communicate with us via email
This information may include:
- Contact Information: Name, email address, phone number
- Business Information: Company name, job title, project requirements
- Communication Data: Messages, inquiries, and feedback you send us
Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns
- Location Data: General geographic location based on IP address
- Cookies and Tracking: See our Cookie Policy section below
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Send you information about our services (with your consent)
- Improve our website and services
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
- Protect against fraudulent or unauthorized activity
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Consent: When you have given us explicit consent
- Contract Performance: When processing is necessary to fulfill a contract with you
- Legitimate Interests: When we have a legitimate business interest that doesn't override your rights
- Legal Obligation: When we are required to process data by law
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share data with trusted third parties who assist us in operating our website and conducting our business (e.g., email service providers)
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Third-Party Services We Use
- Brevo: For email communications and contact form submissions
- Cloudflare: For website security and performance (including Turnstile for bot protection)
- Google Tag Manager (Google Ireland Limited): A tag management service used to load our analytics tags (optional, requires your consent)
- Cookiebot / Usercentrics A/S (Denmark): Our cookie consent management platform. It records your consent choices and processes your IP address in order to do so. Because consent management is strictly necessary to comply with cookie law, these cookies are essential and cannot be disabled.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
- Contact form submissions: 3 years
- Email communications: 3 years after last interaction
- Analytics data: 26 months
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
For EU/EEA Residents (GDPR)
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
For California Residents (CCPA)
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to request deletion of personal information
- Right to non-discrimination for exercising your rights
Cookie Policy
Our website uses cookies and similar tracking technologies. Here's how we use them:
Essential Cookies
These cookies are necessary for the website to function or to meet a legal obligation, and cannot be disabled:
- Security and bot protection (Cloudflare, Turnstile)
- Consent management (Cookiebot) — records which cookie categories you have accepted or declined, so that we can honour your choice on subsequent visits
Analytics Cookies (Optional)
These are set only if you accept them. They help us understand how visitors interact with our website:
- Google Analytics, loaded via Google Tag Manager
- Page view tracking
- User behaviour analysis
Managing Your Choices
Our cookie consent banner, provided by Cookiebot, appears on your first visit and records your decision. Non-essential cookies are not set unless you accept them.
You can change or withdraw your consent at any time using the Cookiebot consent widget on this site, or by clearing this site's cookies in your browser. Withdrawing consent does not affect processing carried out before you withdrew it.
Cookiebot retains a record of your consent so that we can demonstrate compliance, as cookie law requires.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- HTTPS encryption for all data transmission
- Secure hosting infrastructure
- Regular security assessments
- Limited access to personal data
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.
We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
Email: hello@tiatech.dev
Response Time: We aim to respond to all requests within 30 days.
Supervisory Authority
If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.